Preserving the past with technologically advanced, cutting edge HVAC equipment might seem like a conflict of terms, but that's just what Joseph Canosa and his team at Mt Kisco Mechanical Service Corp accomplished recently. The company, which turned 40 in spring 2011, answered the call to action when a local woman was attempting to save a historical building in Mt. Kisco, New York.
Brenda Kelly Kramer remembered the small caretaker's cottage that sat on the Moses Taylor estate from her childhood. When she heard that the cottage was to be demolished to make way for a large spec house, she knew she had to save it. So she made plans to have the cottage dismantled and moved to her property three miles away, where she hoped to restore it historically while bringing it up to 21st-century efficiency.
In addition to the restoration of the cottage, Kelly Kramer, an interior designer, planned to use the cottage as office space for her design firm. "My goal with this cottage was to have zero waste and zero impact on the environment," Kelly Kramer said. "Joe Thunell of Carrier Corporation heard about the project and came to see the cottage. He was wonderful – he saw my vision and passed it along to the great people at Carrier," she said.
Thunell, Territory Manager with Carrier, then enlisted the help of Joe Canosa and Mt Kisco Mechanical Service Corp, who, along with Carrier, provided the Hybrid Heat system free of charge. This Hybrid Heat system utilizes an Infinity two-speed heat pump condensing unit with an Infinity condensing gas-fired furnace as a secondary heat source. "They were completely on board with the restoration and willing to help in any way possible," Kelly Kramer indicated. "They were collaborative, and really worked with me to see my vision."
For Joe Canosa, helping people get the best possible HVAC system – and educating them in the process – is just his way of doing business. "It is often assumed that the only business mission is to make money," Joe said. "It isn't ours. Our mission is to make sure we provide the best service and installation possible. Our customers expect that what we sell or repair functions and works well, and that's our bottom line. It's with this attitude that we can build our business, and at the end of the day take great pride in the work we have done."
Joe explained that Mt Kisco Mechanical Service Corp is his family's business and one that he has been a part of since childhood. "In my early years, I worked as a helper in the summer and on weekends. Our conversation at the dinner table was very much directed to what went on that day at work," he said. Joe attended college in pursuit of a degree in mechanical engineering, still working at the family business during vacations. After receiving his Bachelors in Mechanical Engineering, he started working for Mt Kisco Mechanical Service Corp full time.
Even while working, Joe continued his education, eventually completing his Masters degree, as well as obtaining his license in Professional Engineering. He has been running Mt Kisco Mechanical Service Corp for more than 14 years, since his parents' retirement. As one would expect, Joe places a great emphasis on the education of his employees.
"As a business, you have to be willing to train your people, and that takes time, effort and money," he said, adding that by fully training his employees, they are happier and more confident in their abilities. "We all have to work, but isn't it better to enjoy where you work, feel you are a part of something, and have pride in what you accomplish? This is always our goal at Mt Kisco Mechanical Service Corp. It's not always easy to find the right people to be part of the team, but it is very rewarding."
In order to grow his business, which consists of 17 employees and nine work vehicles, Joe has relied on the Carrier brand since 1982. "We chose Carrier for the quality and expanse of the product line, great sales support, and a great group of technical service people who, over the years, I feel that I have been very blessed to know." As a reward for the service they provide, their team was rewarded this year by winning the Carrier Presidential Award.
Joe added that Factory Authorized Parts are also an important element in his business success. "Anyone can buy a new product, but it's also important that they know that in the future there are reliable parts available to keep it going. And that's what Factory Authorized Parts provides."
From the HVAC technicians under his employ to the Carrier territory managers that help facilitate his company, Joe acknowledges the importance of teamwork in all aspects of his business. "The bottom line to anyone's success is not the individual, but the team as a whole," he said. "It starts with the people who answer the phone and goes right on down the line to the people who look at the job, fabricate the ductwork, install the equipment, start up the equipment and maintain the equipment. It's not just one person who is responsible for making the project a success," he said.
Brenda Kelly Kramer agreed that teamwork made her experience working with Mt Kisco Mechanical Service Corp a pleasant one. "Joe and his team worked closely with me and explained every step they were taking," Kelly Kramer said. "They wanted to make sure I was happy with the results. After the installation was complete, they then explained every aspect of the system to me, and how to use it. They were just wonderful!" – from Totaline's Dealer Spotlight